Telepod

Telepod is an innovative automaton designed to streamline the lifecycle of iOS devices. Telepod helps IT teams meet all their device configuration and sorting needs, and can be implemented to facilitate MDM switching projects. Telepod operates through highly customizable workflows which are remotely built and monitored. If necessary, users’ data transfers take place over a wired connection, without recourse to iCloud.

Telepod workflows cover these use cases :

• MDM Switching :
  • a device is migrated from an MDM to another MDM via a pivot device : the migrated device is reenrolled using Automated Device Enrollment, and is Supervised (Migration Back to my device)
  • a device is migrated from an MDM to another MDM directly : the migrated device is reenrolled using Device Enrollment, but however keeps its Supervised status (Migration)
  • a current device enrolled in an MDM is replaced by a new device enrolled in another MDM : the new device is enrolled using Automated Device Enrollment or Device Enrollment, and is Supervised (Replacement)
• Replacement : a current device is replaced by a new device enrolled in the same MDM, and Supervised
• Setup : a device is configured, possibly from the backup of another device, is enrolled in an MDM, and Supervised
• Setup en masse : devices are configured in batches, possibly from the backup of another device, are enrolled in an MDM, and Supervised
• Sorting : devices are inspected in batches, mainly for inventory and battery diagnostic
• Backup : a device is backed up, then the backup is used as a template for other devices

To facilitate the transition between two MDMs, three methods are proposed, each with its own characteristics detailed in this comparative table. All three methods ensure that the device returned to the user is Supervised, but only the one involving the use of a pivot device allows the user to regain their device, enrolled in the new MDM using Automated Device Enrolment, in order to prevent the removal of the remote management profile.

Backups can be stored centrally in a distribution point so that they are available worldwide. When preparing a device, battery cycle count and health are collected, and alerts are triggered when chosen levels are reached. As part of a Setup en masse and Sorting workflow, device details stored in Telepod’s cumulative database can be exported as CSV files.

During the workflows, the user may be asked to define inventory values. In the context of an MDM Switching, these values are copied from the inventory of the device in the current MDM to the inventory of the device in the new MDM. In the context of a Replacement, the values are copied from the inventory of the current device in its MDM to the inventory of the new device in the same MDM.

Telepod 2 introduces a brand new user interface based on swiftDialog. Telepod is multilingual and currently localized in English and French, but translations can be built from a template to match the preferred languages of the users. Telepod is a turnkey software that requires no scripting knowledge for implementation.

Telepod fully supports USB and Thunderbolt hubs manufactured by Kallysta and Cambrionix.