Ravenna

Ravenna is the AI native service desk built for IT and internal operations teams. Ravenna brings support to where teams already work. AI agents answer questions, trigger workflows, and escalate to the right people, so your team can resolve requests faster with less manual effort.

This integration connects Jamf Pro with Ravenna, giving your IT team full visibility into devices and the ability to take action without leaving the conversation.

🔍 Device Visibility at a Glance: Ravenna automatically surfaces device details - model, OS version, serial number, FileVault status, storage, and last seen time - right in the ticket sidebar, so agents have the context they need before they even ask.

🤖 AI-Powered Device Troubleshooting: Ravenna's AI agents can look up device specifications, check management status, verify installed software and configuration profiles, and provide troubleshooting guidance - all within the conversation.

🔒 Security Actions from the Service Desk: Lock lost or stolen devices remotely, retrieve FileVault recovery keys for encrypted devices, or erase devices for offboarding - directly from Ravenna without switching to the Jamf Pro console.

⚡ Automated Device Workflows: Build workflows that automatically identify a user's devices, lock compromised machines, retrieve recovery keys, or verify compliance - triggered by a ticket, an AI agent, or a security event.

This integration equips your IT team to manage your company's devices, respond to security incidents, and support employees - all from the tools they already use every day.