This plugin for Jira Service Desk allows you to search for devices by serial, name, etc. And if a match is found, display the device details in a new custom field in Jira. The data still needs a parser to be written for the device data. 

I've come across a beautiful tutorial which explains along with the screenshots what needs to be done in order to install the addon! Here's the link: https://developer.atlassian.com/server/hipchat/getting-started-with-atlassian-connect-express/

Here's what you should do:

  • Start with "Prerequisites" section
  • Skip "Create a new add-on project" section
  • Go through the whole "Start the add-on" section
  • Instead of "Install the add-on in HipChat" section, choose this one

If you don't have "Upload add-on" link in there, click on the "Settings" link under the add-ons list on the "Manage Add-ons" page and check "Enable Private Listings" & "Enable Development Mode" checkboxes and refresh the page