Zendesk Jamf Viewer

by Zendesk
View your Jamf assets from within Zendesk

This Zendesk sidebar app gathers device information from Jamf Pro based on email from submitted ticket.

The following information is displayed:

  • If an iOS or macOS device is found based on email in ticket and email assigned in Jamf Pro, the device information will display in the sidebar.
  • If no devices or multiple devices are found, you will be prompted with a search bar to gather information based on a chosen search term and dropdown list.

macOS:

  • Assigned User
  • Computer Name
  • Serial Number
  • Last Check-in
  • Custom Extension Attribute 1
  • Custom Extension Attribute 2
  • Custom Extension Attribute 3

iOS:

  • Assigned User
  • iOS Device Name
  • iOS Device Type
  • Serial Number
  • Last Check-in

Please submit bug reports to Issues. Pull requests are welcome.

Setup:

  1. Upload the .zip to your Private Apps section of Zendesk
  2. In the App Configuration settings ensure you supply:

Notes:

  • On-prem and Jamfcloud users!
  • Parses Zendesk ticket for email used to create ticket
  • Uses that email to find assigned devices in Jamf Pro
  • If either a macOS or iOS device is found, data will show in sidebar
  • If user has multiple devices, a hotlink taking you to that user in Jamf Pro will show. Along with a quick search tool to GET a return from Jamf Pro API.
  • For macOS, in App Settings in Zendesk, you can add the ID's of 3 extension attributes to gather more information that is not default
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