This Zendesk sidebar app gathers device information from Jamf Pro based on email from submitted ticket.

The following information is displayed:

• If an iOS or macOS device is found based on email in ticket and email assigned in Jamf Pro, the device information will display in the sidebar.
• If no devices or multiple devices are found, you will be prompted with a search bar to gather information based on a chosen search term and dropdown list.

macOS:

• Assigned User
• Computer Name
• Serial Number
• Last Check-in
• Custom Extension Attribute 1
• Custom Extension Attribute 2
• Custom Extension Attribute 3

iOS:

• Assigned User
• iOS Device Name
• iOS Device Type
• Serial Number
• Last Check-in

Please submit bug reports to Issues. Pull requests are welcome.

Setup:

1. Upload the .zip to your Private Apps section of Zendesk
2. In the App Configuration settings ensure you supply:

• Your domain or FQDN (yourcompany.jamfcloud.com or servername.yourcompany.com)
• Your full Jamf Pro URL (https://yourcompany.jamfcloud.com or https://servername.yourcompany.com:8443)
• Base64 token without parenthesis (username:password)
• (for macOS users) 3 extension attribute Jamf IDs for macOS devices

Notes:

• On-prem and Jamfcloud users!
• Parses Zendesk ticket for email used to create ticket
• Uses that email to find assigned devices in Jamf Pro
• If either a macOS or iOS device is found, data will show in sidebar
• If user has multiple devices, a hotlink taking you to that user in Jamf Pro will show. Along with a quick search tool to GET a return from Jamf Pro API.
• For macOS, in App Settings in Zendesk, you can add the ID's of 3 extension attributes to gather more information that is not default