Quantum IQ

by Infinite Peripherals
Manage your peripherals alongside their iOS devices with Quantum IQ and Jamf Pro

Type:
Integration
Platform:
Jamf Pro
OS:
iOS, iPadOS
Pricing:

Infinite Peripherals
Infinite Peripherals (IPC) is a leading iOS peripheral device manufacturer, providing solutions for a number of enterprise verticals including healthcare, hospitality, retail, and other commercial use cases. Infinite Peripherals' enterprise-grade sleds (such as the InfineaX for iPhone) extend the functionality of an iOS device through features such as hot-swap extended battery pack, barcode reader, RFID scanner, programmable LED lights, and more.

Quantum IQ provides remote access to your growing fleet of devices like barcode readers, mobile printers, and mobile payment terminals. Access to detailed information on each connected device, such as hardware and software versions, peripheral configurations, diagnostics, and analytics, offers a level of control that only Quantum IQ can deliver.

Quantum IQ Jamf Pro Integration: Dynamic Inventory Management for iOS Deployments
A first of it's kind, the Quantum IQ Jamf Pro Integration provides a fully automated, dynamic inventory reporting solution for iOS devices and their associated IPC peripherals. IT administrators can benefit from a holistic view of the health of their install base within Jamf Pro, easily identify problems with the device or it’s peripheral, and proactively take action to keep users productive. Simply deploy the Quantum IQ app via Jamf Pro to a device that is housed within an IPC case to automatically link the two assets. The collective inventory information is then displayed in the respective iOS device's record in Jamf Pro.

Streamline Asset Configuration
Associating iOS devices and their peripherals can be a painstakingly manual process. This often includes time-consuming tasks such as kitting, asset tagging, and manual data entry into a spreadsheet or third party inventory system. If devices are mispaired prior to being deployed, even greater challenges can emerge. With InfineaIQ and Jamf Pro, IT administrators can automate the process and avoid these headaches completely.

Proactive Service Management
With the power of Jamf Pro, IT administrators can prevent potential issues and service needs before they affect users. For example, Smart Groups can be created to dynamically collect devices based on criteria about the peripheral device (e.g. firmware level, battery health). If a device meets the selected criteria, Jamf Pro can automatically notify the IT admin to push out a remote fix from InfineaIQ or alternatively notify the user to surrender the device to IT for investigation.

Automate Incident Management
If an issue is detected that requires hands-on service from IT, Jamf Pro’s ServiceNow Integration can automate the incident creation process, passing along all pertinent inventory data about the iOS device and the IPC peripheral. In the interest of user-transparency, the device’s wallpaper can be updated to reflect that an IT ticket has been automatically created and that a replacement device will be issued. If either the iOS device or peripheral are replaced independently, the inventory records will update automatically in Jamf Pro prior to redeployment to the user.

Analytics & Reporting
Define your own custom analytics and measure things that matter to your business. Customize views and see what is happening with your devices to make decisions that are optimal for your business.